General Terms and Conditions


Terms of payment

See Methods of payment


Terms of delivery, exchange and return

Crime files are delivered immediately after payment through provision of a download link. The books and cuddly toys are delivered within 3-5 business days. We charge the following packaging and postage fees for the delivery of the books and cuddly toys.

Book, puzzle book (up to 5 (anthologies) or 10 units (puzzle book 1-3)): CHF 2.00
Cuddly toy, combi packet or several books, puzzle books: CHF 8.00

Book, puzzle book (up to 5 (anthologies) or 10 units (puzzle book 1-3)): Euro 1.60
Cuddly toy, combi packet or several books: Euro 6.00

Rest of the EU
Book, puzzle book (up to 5 (anthologies) or 10 units (puzzle book 1-3)):  Euro 5.00
Cuddly toy, combi packet or several books: Euro 10.00

Delivery is at the risk of the recipient. Please contact for any enquiries.

SB Switzerland AG assumes no guarantee for damage and defects to the goods that arise after or due to use of the goods. Of course, defective, unused goods will be exchanged. SB Switzerland AG is not liable for damage incurred due to the use of the goods.



Price changes are reserved at all times. All prices are in Swiss francs (CHF) and include the applicable VAT.


Right to revocation and place of jurisdiction

You have the right to cancel this contract within seven days of placing the order, without giving reasons. Excluded are products or documents (e.g. crime files) that are delivered online.

In order to exercise your right to revocation, you must notify us of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent by post or email). The date on which the notification of your revocation is sent is decisive for compliance with the revocation deadline.

If you revoke this contract, we must refund to you all payments received from you (including delivery costs) immediately, but no later than fourteen days from the date on which we received the notification of your revocation of this contract. Refund is conditional on the return of the ordered goods.

Place of jurisdiction: Bern.


Alternative dispute resolution in accordance with Art. 14 par. 1 ODR-VO and Section 36 VSBG:

The European Commission provides a platform for out-of-court online dispute resolution (the ODR platform) at We are not obligated nor willing to participate in dispute resolution proceedings before a consumer conciliation board.